Unable to list items or update personal information

[japott18]

I'm unable to list items for sale, when I try I get an error message: "We've encountered an issue on our end"

Neither am I able to update my personal information (under "my ebay" > account) : "Sorry, something went wrong. Please try again later."

I have tried clearing my cache and deleting cookies but neither made a difference.

How can I fix this issue? 

[eburtonlab]

What information are you trying to update? Some things cannot be changed, such as your country of registration if you want to sell.

Any difference if you try updating your account information using a different browser, or the eBay app?

I recall a similar post from a user that somehow had two eBay accounts linked to the same email address, and was unable to complete verification due to this. Changing the email address for one account fixed the issue, apparently.

[japott18]

I'm being prompted to update information on this page: https://www.ebay.com/mys/overview  

This message appears for me: 

"You're steps away from getting back to selling... All it takes to start listing again is a few easy updates to your account. Update account details"

When I follow this link it always returns an error message: "We've encountered an issue on our end."

[japott18]

I am also unable to access any of the sub-menus under addresses to see if I have multiple email addresses associated with the account

[eburtonlab]

Try using a different browser or a different device to update your info to rule out an issue with either of those.

[japott18]

Good idea. Unfortunately, no dice. I got the same error message using Safari 

[japott18]

I was able to get in contact with support, they are going to look into it for me. Will report back here if I get a conclusive answer about the cause of the issue. 

[miksunu_0]

Have you found any fix for this, having the same issue here.

[midnight685]

Hello,

I have the same problem with error message while trying to update or add a new shipping address.

Could you please clarify, if you was able able to contact with ebay support and maybe there is a solution? Thank you in advance!

[indelible2012.2012]

Have you found a solution for this problem? If so can you please post it because I'm currently having the same issue.