cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to checkout from ebay managed payment seller if order is intrastate WA to WA due to new taxes

I am unable to order multiple items from a single ebay seller that uses ebay managed payments due to that being located and shipping from within my same state (Washington). The order originates and is ends in the same state, since I am WA resident as well.

Here in WA state  as of Jan 1st eBay recently started charging tax on orders shipped into WA state. Through trail and error it seems eBay's managed payment checkout cannot handle in intrastate WA order and the calculate necessary tax.

If I change primary shipping address to a location in a state other than WA I can proceed to checkout page, when I modify shipping address the same error immediately pops-up.

So ebay has now made it impossible for a WA resident to purchase from another WA resident or business?

Bug appears to only impact sellers using Ebay's new managed payment system. If I attempt a purchase from a seller using the traditional checkout the checkout correctly calculates the tax imposed and allows for payment selection to be made.

Issue is NOT specific account or seller specific, nor is it limited to app or certain browser setting. 

Anyone else run into this issue. 

Qualifiers for the Bug: WA Seller shipping to a WA address

Message 1 of 5
latest reply
4 REPLIES 4

Unable to checkout from ebay managed payment seller if order is intrastate WA to WA due to new taxes

@hitboxcollectibles   I am going to tag some ebay staff.   I think this needs to be looked at ASAP by the tech dept.

 

@Anonymous  brian@ebay  tyler@ebay  

Comics-scifi_collectibles Volunteer Community Mentor
Member since 2003

Message 2 of 5
latest reply

Unable to checkout from ebay managed payment seller if order is intrastate WA to WA due to new taxes

Thanks. I notified the WA seller on Friday but it seems like they have a hard time believing I cannot checkout. I guess they do most of their business to customers outside of state and unless people complained to them they would have no idea they're missing sales. I have 49 items in my cart and I am unable to checkout due to this error. Its only 2 weeks into the new tax rules so from a seller standpoint the decrease in sales might not be very obvious yet, but no doubt folks are loosing $$ and I'm sure I'm not the only frustrated customer.
Message 3 of 5
latest reply

Unable to checkout from ebay managed payment seller if order is intrastate WA to WA due to new taxes

Hi @comics-scifi-collectibles! I'll get this reported right now. Thanks for letting us know about it!
Brian,
Community Team
Message 4 of 5
latest reply

Unable to checkout from ebay managed payment seller if order is intrastate WA to WA due to new taxes

I sat and refreshed my cart... taking away an item, then adding an item right back.....for (SERIOUSLY) 3 hours. Eventually I as able to order 49 items from same seller - but because of the new ebay checkout I was limited to 30 items per cart, so I had to checkout twice. Checking out twice caused me to lose several discounts and be overcharged for shipping. Now I am attempting to get reimbursed from seller for being double charged for shipping.  I'm continuing to have cart and checkout issues. 

Today I attempt to purchase an single item in a quantity of 4 from a seller with 5 available. Cart only allows 3. I contact seller to verify stock. Seller verifies stock BUT directs me to go to their private website to purchase (NOT EBAY). I respond I'd prefer to buy from ebay because of price and protection. Seller nearly doubles price of ebay listing.  

Message 5 of 5
latest reply