The cropping tool is not working on the mobile app and the desktop site.

[sscooby68]

I have been trying since yesterday 6/22/2023 to create new listings and I cannot crop any of my pictures.  When opening the cropping tool it does not move to crop the picture.  This is happening on all devices and all web browsers.

[aswegrow2]

Same issue here.  Thanks for posting

[aswegrow2]

Posting details:
When making a new listing on  desk top. directly on the eBay platform.  You can whiten the background but after saving go to crop the photo down to highlight product the button shows crop outline.  However it in not adjustable and does not work. 

Oh and tried on mobile app bot working there either.

Just a thought when you crop on the whiten background and adjust it why can eBay just use that as the crop,  instead of having to re it a second time.

[kapic_9306]

Same issue with me.  This is the second time this has been happening in the past week.  I did open a ticket and thought it was fixed, but it is not.