Technical glitch

[beerman_1001]

I have a notification of a new offer that won't disappear from the screen on my seller hub.  The offer has expired 2 weeks ago-but it still shows up EVERY TIME as a "new offer".  It won't seem to go away.  

Any advise as to how to get this taken care of???  I'm thinking it would go away on its own, eventually.  But it has not yet.

[mam98031]

On each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.

I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.

Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.

https://twitter.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.

If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.

If you are a seller outside of the US or Canada, you will need to use the Chat Option.

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

https://www.ebay.com/help/home

[wastingtime101]

Hi @beerman_1001 . In this situation, clearing your eBay cache/cookies will usually do the trick. You may have to do a manual deletion.

If you still have problems after that, come back and let us know.

[elizabeth@ebay]

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@beerman_1001 wrote:

I have a notification of a new offer that won't disappear from the screen on my seller hub.  The offer has expired 2 weeks ago-but it still shows up EVERY TIME as a "new offer".  It won't seem to go away.  

Any advise as to how to get this taken care of???  I'm thinking it would go away on its own, eventually.  But it has not yet.

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Hi @beerman_1001. Would you mind clarifying where in the Seller Hub you are seeing this?

[beerman_1001]

This is a screenshot.  The offer that won’t go away is for the tool.  Additionally, I went to accept this offer and it did not go through.