System doesn't let me enter return shipment tracking number
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10-23-2018 12:43 PM
This is great. I'm returning an item to the seller (no probs there), and when I'm asked to mark the return shipment as sent and enter the tracking number *provided by Ebay*, the message bounces and says: this number is already in our system.
Net result: I can't mark the return as shipped.
Just notified the seller of the hiccup. Ebay Tech Team: please fix this technical error in your system, i.e.:
When a shipment tracking number is associated with the very exact return the customer is entering the number for, circumvent the algorithm that prevents customers to enter existing USPS tracking numbers.
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