ME: HELP PLEASE!!!! Stamps.com says you are blocking the connection. They said that they are trying to connect and can't. PLEASE HELP THIS IS COSTING US TONS OF TIME WE DO NOT HAVE. HELP PLEASE!!!
eBay:
Hello Gary,
Thanks for contacting eBay customer support. I understand that you would like to receive a phone call regarding your concern. Following guidance from federal, state, and local health authorities, we're currently operating with limited support staff and have closed our phone lines. However, we're still available via email to assist our customers.
I'd like to do what I can to help resolve this as soon as possible. To start, i need to make sure that i totally understand your concern. Regarding this website you are referring to, is this a third party tool you are using to list your items? is this an error you are receiving in your eBay account? let me know how to assist you Gary. Kindly give us details on your concern today.
Me: Can't connect to stamps.com to ship. It is really hurting my business. Stamps.com has told me after spending 2 hours on the phone with me that it was on the eBay end. The authorization to access my ebay store ended @13:48:01 2020-04-22 was the error code. PLEASE HELP! Thank you.
eBay: Hello Gary,
Thanks for contacting eBay Customer Service and I hope you're doing well. I'm sorry to hear that you're having issues using stamp.com to ship your items. I'll be happy to look into this.
I'm sorry to inform you but there's no option on eBay's end yet to authorized the shipping company that you have. For now, our system only allows Fedex, USPS and UPS. For stamps.com, we can recommend that option to be available in the future. If you still wish to use stamps.com, you can just mark the item as shipped then send the tracking number to your buyer. I'm sorry since that's the work around that we have for now.
Thank you for choosing eBay as your marketplace and I wish you all the best in your future transactions.
Me: I have used Stamps.com for the last three years in connection with eBay. Are you saying that eBay no longer supports Stamps.com?
eBay: Hello Gary,
Thank you for contacting eBay my name is Abe I am more than happy to assist you today. I understand that you would like to use a thrid party site to buy your labels you are more than welcome to purchase the labels from them you would just have to manually export the info to their site the same way you would export it if you bought the labels from USPS, FedEx or USP directly.
What is going on?
