Signature Delivery Not Added

[vfscientific]

I sold an item for $750 exactly.  When I bought a shipping label through ebay there was a warning at the top of the page stating that signature delivery was required and it had been automatically added.  Come to find out that the signature delivery was not added.  There was a box at the bottom that is usually automatically checked, but in this instance it wasn't.  From what I can tell and from what I have tested if the item was $750.01 then the box would have been highlighted at the bottom, but at $750 it was not.  So even though at the top of the page it told me it was automatically added, it actually wasn't.

Now I have a buyer who says they didn't receive it, FedEx who said it was delivered and denied my lost package claim, and ebay refunding the buyer with my funds because I don't have signature delivery.  I chatted with eBay earlier about this technical error and they verified it was their error and they would fix it but they still haven't and I don't know how to resolve it.  I have screenshots of it all and the chat transcript.

[reallynicestamps]

Were you on the phone?

The phone reps don't work for eBay. They are employed by a subcontractor somewhere in Utah and are poorly trained with no authority.
The main purpose of the phone reps is to get you off the phone so they can get a pee break.

Use the written/chat social media eBay employees, who are well trained and have some authority.

Ask if they can see your labels, or if they can receive pdfs, links or scans. (I'm a technodolt and really don't know how that works.)

https://twitter.com/askebay?lang=en



https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.



https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851

The eBay employees running the FaceBook account seem to have a pretty good name for help.

And you get a transcript so you can compare what you were told with what you think you were told.

[vfscientific]

I've chatted online and I've been on the phone, but usually the calls result in a follow up email with vastly different info than what the person I talked to on the phone told me.  Thanks for taking the time to let me know about the social media contacts. 

I did talk to someone in seller protections and they put in a request for a manual refund based on my situation but I have little hope it will go well since they wouldn't let me send them any proof to back up my claim.  So I'm prepared for that to be denied.

Thank you.