You will lose money on multiple (same) item purchases from buyers.
I ran into this issue 2 days ago on a buyers order. The buyer purchased 2 of the same item and shipping was charged for 1 item and nothing for the second one. I lost over $10.00 on this. I called CS and got a U.S. rep and she checked it out and it would not add the second item weight to give a correct shipping charge. She got her supervisor and that person could not figure out why it wouldn't calculate either. Almost an hour of checking on everything she could not find any "Tech Issues" on the calculator. Her supervisor told her to tell me to use either fixed price or FREE shipping.
I asked as to when this new change started as it seems to be a glitch. She had no answer.
I don't like to use Free shipping on heavy items as it varies from various parts of the country. Why charge someone $20.00 when it may actually only cost $12.00 for the package.
The only thing that will work is if you only have one item listed at a time, not 2 or 3 for calculated shipping.
Is this another un-announced change that us sellers didn't get notified about or is this an eBay attempt to force sellers into THEIR free shipping?
