eBay

mcdougle4248 · ‎07-14-2023

As of this morning, I cannot share a listing on my Facebook business page using the Share link on the listing page. I can use the Store>Social tab to share a listing on my Facebook business page though.

After clearing the cache and cookies and signing into Facebook, I tried both Chrome and Firefox (Windows 10) with the same results.

This is a screenshot of the error I see

Any suggestions are appreciated.

tindashop · ‎08-31-2023

Hi! Did you ever resolve the problem? For the last 2 days I have been having the same issue. I have tried to go through Ebay and FB to fix the issue, but have not been able to find a solution.

Cheers,

Louise

mcdougle4248 · ‎08-31-2023

@tindashop

Several days after I posted the original post the issue just went away on its own. Now, I am seeing the same issue has come back (started again a couple of days ago). I have tried clearing the cache and cookies, and signing out and back in of both Facebook and eBay, and the issue persists.

I am sorry, but I do not know what to do on our end to resolve the issue. I will give it a couple of days, and if the issue persists, I will contact customer service.

mcdougle4248 · ‎08-31-2023

@tindashop

Just to add, I can share listings on Facebook from the store's Social page here:

https://www.ebay.com/sh/social

mksports03 · ‎09-06-2023

Still with the same problem, we cannot share on our Facebook store/page, contacted eBay, they said they would have IT look at it, and of course they were no help. Anybody with a solution? We have used chrome, Firefox, rebooting, clearing cache, running crap cleane, still no solutions. HELP!

mcdougle4248 · ‎09-06-2023

@mksports03

I am still having the same issue, too. I have just reported the issue to eBay. The CSR was able to get a screenshot of this thread and said he would send it over to the tech team. Hopefully, they will be able to get the issue resolved.

tindashop · ‎09-13-2023

Hi! I hope you were able to resolve this. Today Ebay Social is not even recognizing my Facebook page. It literally worked yesterday. It keeps on tell me to create a Facebook page. It then opens up a page that shows how to create a facebook page. I have cleared my browser, etc.

It seems like this is an ongoing glitch.

mcdougle4248 · ‎09-13-2023

@tindashop

I just did a test on my account and I can share to FB from the Social page. I still cannot share on my business FB page from the listing though.

mcdougle4248 · ‎09-13-2023

devon@ebay

Please check into the issue being reported in this thread. I have reported the issue through Concierge CS, however, the issue remains unresolved.

devon@ebay · ‎09-13-2023

@mcdougle4248 wrote:

devon@ebay

Please check into the issue being reported in this thread. I have reported the issue through Concierge CS, however, the issue remains unresolved.

Hey @mcdougle4248! I checked this morning to see if there has been a sitewide ticket open for this issue and as of now I have not seen one. I do have this reported over to a couple of different teams to look into. Also if you have not done so already I recommend to go ahead and reach out to customer support to have a ticket open on this issue for your individual account.

Devon,

mcdougle4248 · ‎09-13-2023

devon@ebay

Thank you!

I did report (Concierge CS) the issue on the 6th. The rep I spoke with told me if (when) he heard back on the issue he would call me. So far, no callback 😟

devon@ebay · ‎09-13-2023

@mcdougle4248 wrote:

devon@ebay

Thank you!

I did report (Concierge CS) the issue on the 6th. The rep I spoke with told me if (when) he heard back on the issue he would call me. So far, no callback 😟

@mcdougle4248 I was able to get some insight to what is going on from the product team on this and here is what they said:

"Meta (Facebook) recently updated their API requirements for businesses on their platform and connections for third parties. eBay is currently looking into how to meet Meta’s new API requirements, but there is no immediate deadline we can offer at this time for when this will be solved."

Devon,

mcdougle4248 · ‎09-13-2023

devon@ebay

Thank you for checking into this and sharing the response from the product team.

tavman · ‎09-13-2023

Hi Devon,

Thank you for the information. I find it odd that Instagram, also owned by Meta if I am not mistaken, is still working fine.

I too have all of a sudden lost access to my Facebook Page through eBay Social. I see a note that states the following on my eBay social page:

"Your account lost its connection, please relink your account"

If in fact there is an issue being caused by a change made by Meta wouldn't it affect everyone using this tool? I am also wondering why eBay would not post this as a notice on the Social Media portion of sellers stores.

Looking forward to a resolution.

Regards

mcdougle4248 · ‎09-13-2023

@tavman

devon@ebay

@tavman wrote:
Hi Devon,

Thank you for the information. I find it odd that Instagram, also owned by Meta if I am not mistaken, is still working fine.

I too have all of a sudden lost access to my Facebook Page through eBay Social. I see a note that states the following on my eBay social page:

"Your account lost its connection, please relink your account"

If in fact there is an issue being caused by a change made by Meta wouldn't it affect everyone using this tool? I am also wondering why eBay would not post this as a notice on the Social Media portion of sellers stores.

Looking forward to a resolution.

Regards

I tagged Devon for you.

Since earlier today, I have now also lost my Facebook connection on the Social page. I like your idea about placing a notification on the Social page so Sellers know what is going on.