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Sending an Invoice and Shipping Rates not updating

When a buyer requests an invoice, and a preferred shipping method I update the primary (first) shipping option to the buyer's request.  In today's case that meant changing SmartPost to Priority.  The shipping cost DID NOT RECALCULATE!!!!  If I had not been paying attention I would have been paid $18 for shipping instead of $28!!!!

 

I made several tests, removing and adding options in various orders.  The page NO LONGER recalculates shipping when you change the dropdown.  This should have been caught during testing.  Once again a change pushed out with NO apparent oversight or review.

 

The shipping rates used to calculate when you changed them on an invoice.  This is a SERIOUS deficiency that can seriously impact sellers (and eBay since the FVF is lower).  

 

brian@ebay 

Member of the Grumpy Old Man crew
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Sending an Invoice and Shipping Rates not updating

brian@ebay ping.

Member of the Grumpy Old Man crew
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Sending an Invoice and Shipping Rates not updating

brian@ebay
eBay Staff (Alumni)

@dtexley3 wrote:

When a buyer requests an invoice, and a preferred shipping method I update the primary (first) shipping option to the buyer's request.  In today's case that meant changing SmartPost to Priority.  The shipping cost DID NOT RECALCULATE!!!!  If I had not been paying attention I would have been paid $18 for shipping instead of $28!!!!

 

I made several tests, removing and adding options in various orders.  The page NO LONGER recalculates shipping when you change the dropdown.  This should have been caught during testing.  Once again a change pushed out with NO apparent oversight or review.

 

The shipping rates used to calculate when you changed them on an invoice.  This is a SERIOUS deficiency that can seriously impact sellers (and eBay since the FVF is lower).  

 

brian@ebay 


Thanks @dtexley3, I've sent a report to tech team about this. 

Brian,
Community Team
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