eBay

community_team · ‎10-22-2019

This thread is dedicated to reporting issues related to the ongoing technical issue with Item Specifics. Please share details including screenshots, steps to recreate, etc. This thread is not meant to be a place for in-depth discussion of the situation, but to be a place for you to provide us detail into what you're seeing so we can pass this on to the appropriate teams.

Please know that off-topic discussions in this thread will be moved to their own threads.

For the most recent updates on this issue please review the Announcements Board.

moreneedfullthingsnh · ‎11-05-2019

When listing a jacket "Lining" is no longer available. So, I went to put it within the feature section and as I typed these are the choices that came up in multiple.

edgyshop · ‎11-05-2019

Trying to relist a clothing item with multiple size variations within the dresses category. Still requiring me to enter an overall size. Ummmm I can't do that, it would make no sense!!!! I just relisted a top and a romper with size variations with no issues. Fix the code!!

edwardian-dreams · ‎11-05-2019

And whatever you do don’t type in the word lovely into your title, it will morph into theme specific of LOVE

I agree, if ebay does not know what its doing, which obviously they do not, to leave the item specifics to the professionals ie US

I read somewhere that using the minimum specifics compared to filling in as many as possible makes no difference to sales so why ebay is asking us to bust a gut ? I’ve seen from experience also that the number of views stays the same...very low at the moment

Anonymous · ‎11-05-2019

I reported this issue. It worked for a few hours & now I cannot submit a counter offer once again

threetabbycats · ‎11-05-2019

Yes, I could cute many many many more examples where eBay suggests very bad and super annoying and some just down right wrong auto completes setting us up at times for NAD returns. Very frustrating!

threetabbycats · ‎11-05-2019

The item specifics in clothing that ask sellers to provide measurements? They mostly ask for the measurements of the intended wearer of the item and give zero guidance on exactly how those measurements should be taken.

I am not about to describe an intended wearer! Not unless I can refuse a return because buyer wasn't those measurements. Ha!t I'm happy garment to take detailed measurements of the garment itself. Fine. Just show us all exactly how you want those measurements taken so all we sellers do it the same exact way. Then buyers surcan bee sure they are comparing apples to apples.

threetabbycats · ‎11-05-2019

Cite not cute! Cite many examples. Messaging auto correct error!

pete1205 · ‎11-06-2019

I don't know about anyone else, but I am not getting my money's worth paying ebay every month. As soon as my year is up, I am dropping my store and will start moving all my inventory to poshmark and mercari.

mayasemporium · ‎11-06-2019

I'd like to report a problem with variation pictures.

I have uploaded the correct picture to each individual variation in several of my listings, and yet AFTER a buyer finalizes their purchase, the order summary sometimes shows a completely different variation picture instead of the one they just purchased. This has happened with two different buyers in the last several weeks and is causing confusion. I have double-checked the listings in question and when I use the drop-down to select the items these buyers purchased, it shows the correct picture. So I have no idea why it's being changed after the buyer places their order.

bitbeat · ‎11-06-2019

ALERT! ALERT!

All my listings' shipping costs have been changed and I can't even fix them individually

ALERT! ALERT!

All my listing's shipping costs have been dumped into several categories applied WHEN? that are totally incorrect - FOR EXAMPLE,

men's pants that were entered as priority mail, $7.00 flat, were changed to $4.00 first class flat

china sugar and creamer entered as priority mail $9.00 flat were changed to $4.00 first class flat

When I try to change them individually, the choice to change from first class to priority is not available!!!!!!!!!!! Only choice is to enter 'first class, $7.00'

I NEED HELP!! I WILL GO OUT OF BUSINESS WITH THESE ERRORS UNLESS I GET THEM FIXED!

bitbeat · ‎11-06-2019

THIS IS WHAT I SEE WHEN I TRY AND CHANGE THE SHIPPING INDIVIDUALLY:

BUSINESS POLICIES

Payment policy 23113070 (869 listings) View/Create/Edit

Shipping Policy 43161273 (958 listings) Shipping details

Edit shipping cost for this listing only

Return policy
Returns Accepted, Buyer, 30 days, Money back (554 listings)

Enter flat shipping cost overrides

You can override your shipping costs.

These costs will apply to this listing only and won't update the shipping policy or other listings that use it.
Learn more

Policy name :
Shipping Policy 43161273

Policy description :

Domestic: Flat: Standard services($4.00).
U.S shipping

Services USPS First Class Package (2 to 3 business days)

Cost$ Each additional$ Free shipping* Policy cost

tiasmenagerie · ‎11-06-2019

Hi, I assume that you wish us to continue reporting? My hub numbers were correct all day yesterday and now today they are wrong again.

Thanks for your attention.

Tia

dietaryconsultant · ‎11-06-2019

My sales and impressions are down about 30% and I am listing everyday. Don't keep us in the dark here. When you were working on the seller hub issues we were given updates with concrete time frames. Why not do the same with the IS issues? I have been listing issues here since day one and nothing has been addressed or resolved. I am starting to think this is it and we are on our own.