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‎06-29-2017 10:24 PM
Why does my avatar keep going back and forth between the actual photo and this thing that looks like a couple of polaroid pictures? I didn't tamper with it at all; it just started switching back and forth at irregular intervals.
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‎06-30-2017 11:11 PM
Hi Gos, Mine was doing the same thing. I could see it on one device, but not another. I was advised by friends who know more about it than I do to save it off the computer where I could still see it, then re-install it on my eBay profile. Apparently where I could still see it was actually a cached image. Or something. Anyway, it worked. Or at least I can see mine again. Can you? I still can't see yours. Maybe try reinstalling it. Ten
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‎06-29-2017 10:30 PM
I have noticed this about 3 or 4 days ago when looking at the Top authors page, I thought you were changing your picture. No other members Pics are like this but yours and have no Idea why. Good Luck to you.
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‎06-30-2017 02:26 PM
Other people are having the same problem. Ebay is aware of it... not sure when it will be fixed.
I am a community help volunteer and not an E bay employee.
Member since 2003
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‎06-30-2017 06:13 PM
I suspect it is lost. It no longer shows on your MyWorld page. If you can see it on your other devices or in a different browser, it may simply be a cached copy.
http://www.ebay.com/usr/gosimus
eBay is looking into it, but when photos go missing on the core site, they usually do not return. I would recommend that you upload a replacement photo.
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‎06-30-2017 09:56 PM - edited ‎06-30-2017 10:01 PM
@shipscript, thank you so much for your input. Regarding "when photos go missing on the core site, they usually do not return" , and noting the use of the plural, does that mean that photo disappearance is a common occurrence? If I knew this happened with some frequency, I'd feel better than if mine were the only instance. I thought about reinstalling the pic, but since I didn't know what was going on, I was reluctant to tinker with it while things were up in the air, for fear that I would make things worse somehow.
I returned to add the following: When I clicked back to the Knowledge Base, I noticed that the correct photo is back again. That's what it has been doing, coming and going, and I can't determine any element of commonality as to when it changes, one direction or the other.
Problem With the Avatar
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‎06-30-2017 11:11 PM
Hi Gos, Mine was doing the same thing. I could see it on one device, but not another. I was advised by friends who know more about it than I do to save it off the computer where I could still see it, then re-install it on my eBay profile. Apparently where I could still see it was actually a cached image. Or something. Anyway, it worked. Or at least I can see mine again. Can you? I still can't see yours. Maybe try reinstalling it. Ten
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‎07-02-2017 10:17 AM
Hello @tenbigdogs. I had received advice to re-install the photo, but you're the one who was having the same trouble and actually did re-install yours. Heartened by your success, I crossed my fingers for luck and took the plunge.
I went to that page that has the "Edit profile" button alongside the picture. I don't know the name of that page; there was no heading at the top. First, I deleted the avatar, although what was showing was not the photo, but was the polaroids image. Then I installed the same photo that I had installed all those years back. The task was surprisingly easy.
When I went back to the boards, I still had polaroids. Refreshed the page, no change. So, I logged out, waited a reasonable amount of time, and logged in. Went to the boards and the avatar was correct. That was last night, ten-thirty my time. It held until I logged out and went to bed. This morning it is still correct, so it appears that re-installation did the trick.
All that may be TMI but I'm trying to include guidance for anyone who has the same problem in the future and chances across this thread. A place where I used to work had documents called Detailed Work Instructions, which caused me to grin everytime I considered the initialism.
