cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Problem With the Avatar

Why does my avatar keep going back and forth between the actual photo and this thing that looks like a couple of polaroid pictures?  I didn't tamper with it at all; it just started switching back and forth at irregular intervals.

 

Message 1 of 7
latest reply
1 BEST ANSWER

Accepted Solutions

Problem With the Avatar

Hi Gos, Mine was doing the same thing.   I could see it on one device, but not another.  I was advised by friends who know more about it than I do to save it off the computer where I could still see it, then re-install it on my eBay profile.  Apparently where I could still see it was actually a cached image.  Or something.  Anyway, it worked.  Or at least I can see mine again.  Can you?   I still can't see yours.  Maybe try reinstalling it.  Ten

 

View Best Answer in original post

Message 6 of 7
latest reply
6 REPLIES 6

Problem With the Avatar

I have noticed this about 3 or 4 days ago when looking at the Top authors page, I thought you were changing your picture. No other members Pics are like this but yours and have no Idea why. Good Luck to you.

Message 2 of 7
latest reply

Problem With the Avatar

Other people are having the same problem.  Ebay is aware of it... not sure when it will be fixed.

 

 

I am a community help volunteer and not an E bay employee.

Comics-scifi_collectibles Volunteer Community Mentor
Member since 2003

Message 3 of 7
latest reply

Problem With the Avatar

@gosimus

I suspect it is lost. It no longer shows on your MyWorld page.  If you can see it on your other devices or in a different browser, it may simply be a cached copy.

http://www.ebay.com/usr/gosimus

eBay is looking into it, but when photos go missing on the core site, they usually do not return. I would recommend that you upload a replacement photo.

ShipScript has been an eBay Community volunteer since 2003, specializing in HTML, CSS, Scripts, Photos, Active Content, Technical Solutions, and online Seller Tools.
Message 4 of 7
latest reply

Problem With the Avatar

@shipscript, thank you so much for your input.  Regarding "when photos go missing on the core site, they usually do not return" , and noting the use of the plural, does that  mean that photo disappearance is a common occurrence?  If I knew this happened with some frequency, I'd feel better than if mine were the only instance.  I thought about reinstalling the pic, but since I didn't know what was going on, I was reluctant to tinker with it while things were up in the air, for fear that I would make things worse somehow. 

 

I returned to add the following:   When I clicked back to the Knowledge Base, I noticed that the correct photo is back again.  That's what it has been doing, coming and going, and I can't determine any element of commonality as to when it changes, one direction or the other. 

 

 

Message 5 of 7
latest reply

Problem With the Avatar

Hi Gos, Mine was doing the same thing.   I could see it on one device, but not another.  I was advised by friends who know more about it than I do to save it off the computer where I could still see it, then re-install it on my eBay profile.  Apparently where I could still see it was actually a cached image.  Or something.  Anyway, it worked.  Or at least I can see mine again.  Can you?   I still can't see yours.  Maybe try reinstalling it.  Ten

 

Message 6 of 7
latest reply

Problem With the Avatar

Hello @tenbigdogs.  I had received advice to re-install the photo, but you're the one who was having the same trouble and actually did re-install yours.  Heartened by your success, I crossed my fingers for luck and took the plunge. 

 

I went to that page that has the "Edit profile" button alongside the picture.  I don't know the name of that page; there was no heading at the top.  First, I deleted the avatar, although what was showing was not the photo, but was the polaroids image.  Then I installed the same photo that I had installed all those years back.  The task was surprisingly easy.

 

When I went back to the boards, I still had polaroids.  Refreshed the page, no change.  So, I logged out, waited a reasonable amount of time, and logged in.  Went to the boards and the avatar was correct.  That was last night, ten-thirty my time.  It held until I logged out and went to bed.  This morning it is still correct, so it appears that re-installation did the trick. 

 

All that may be TMI but I'm trying to include guidance for anyone who has the same problem in the future and chances across this thread.  A place where I used to work had documents called Detailed Work Instructions, which caused me to grin everytime I considered the initialism.

 

Message 7 of 7
latest reply