cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Pay now function not working

Good morning 

I won two items this morning,  the pay now button is blue but doesn’t load the next page. I requested a total from one seller which was my only other option.. and the request came to me as if I were the seller. It was all fine yesterday. Any advice? Thank you in advance.

Message 1 of 9
latest reply
8 REPLIES 8

Pay now function not working

You are registered in the UK, but you are currently signed in to the US ebay.com site and are posting on the ebay.com community boards.

 

Are you trying to check out on ebay.com, or ebay.co.uk?

 

Have you tried another browser to rule out browser issues?

 

Message 2 of 9
latest reply

Pay now function not working

I too am having a problem paying for an item, going on 6 days now. Chatting with ebay cust. Svc, and calling to talk has been no help. Ebay's response is "we have messaged the back office for resolution so please wait 24-48 hours".

After waiting, still no payments  an be processed.

Anyone else having these problems?

 

Message 3 of 9
latest reply

Pay now function not working

What happens when you try to pay? At what point are you getting an error message or getting stuck?

 

Problems checking out or paying generally fall into one of the following categories:

 

Temporary glitch -- try again later.

 

Browser issue -- try another browser. Try disabling your ad blocker on checkout pages or PayPal's sign in page. If using Firefox, try disabling Enhanced Tracking Protection.

 

Device issue -- try another device to rule out problems with a particular device or firewall.

 

Problem with the seller's eBay or PayPal account; in some cases the seller has not set up the account to accept payment from the buyer or from the buyer's location. Particularly the case when the seller is new to selling or located in another country than the buyer. Must be fixed by the seller.

 

Problem with the buyer's eBay or PayPal account; similar to problems with the seller's account. In some cases PayPal needs additional documentation or the accounts need to be linked or verified, or the buyer needs to create a PayPal account as there are limits to the number and amount of transactions that can be completed as a guest without registering. Must be fixed by the buyer.

 

Problem with a particular payment method or card -- in that case trying a different card, or switching between using PayPal or entering a credit card into eBay's checkout might help. Also worth trying to pay using a bank account tied to a PayPal account or a cash balance in a PayPal account.

 

Problems with PayPal involving minimum payments -- notably when total transaction is less than a dollar. In some cases, adding a donation or combining items may raise the cost above the minimum amount necessary.

 

Network issue -- problems that cause an "Access Denied" error message are often caused by a network blockage of one kind or another. As a temporary workaround, try completing checkout using a laptop or phone when not connected to the usual wifi network.

Message 4 of 9
latest reply

Pay now function not working

I'm having this issue and it's across multiple browsers (Chrome, FF, Safari, and Edge)

"Pay now" shows on my ebay home screen on all browsers and when I click it, the page says 

"We looked everywhere.

Looks like this page is missing. If you still need help, visit our help pages."

Message 5 of 9
latest reply

Pay now function not working

@lentexrl 

 

This thread is from 2021.

 

Item number? Verify that the item is still available.

 

Is this an offer that might have expired? Check to make sure you are signed in to the correct eBay account.

 

What page are you starting from, exactly? See if you can pay from an alternative page, such as the original item listing, Purchase History, Summary page or Bids & Offers.

 

What operating system version are you using? Try paying using an alternative device, such as from a browser on your phone.

Message 6 of 9
latest reply

Pay now function not working

Like I said above, I can't actually see the item anymore. The snapshot saying "pay now" with the item's picture does not provide the item number or the seller's info. When I click on it, it gives me the message I listed above. The listing no longer shows in my "bids/offers" either.

So... apparently, despite the fact that I made an offer and the seller accepted the offer, then sent it to me to finalize the purchase, they either reneged on it or deleted the item completely... without notifying me.

Either way, that's messed up. 

Message 7 of 9
latest reply

Pay now function not working

If the item is no longer listed on eBay at all it may have been removed for a policy violation.

Message 8 of 9
latest reply

Pay now function not working

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.

Message 9 of 9
latest reply