I've noticed that when I create and order discount promotion for buy 2 get 10% off, the wrong listings are appearing in the promotion.
When I originally create the promotion and apply the price filters to my shop categories, it correctly identities the amount of listings that should be included. However, when I go to view the listings that appear in the promotion from a customers point of view, its showing listings that are outside of the price range. For example, with the correct price filters applied, 3255 listings should appear in the promotion but 3763 are appearing to the customer.
I've tried just about everything to try and identify what could be causing the issue but even with CS assisting on trying different solutions, nothing has worked.
As a result of this, I've had to cancel orders and refund buyers as they are able to buy items at a heavily discounted rate.
After speaking with eBay they are just as confused as I am and with the lack of updates from them regarding this issue, its becoming increasingly concerning as its costing me valuable customers.
Has anyone experienced this type of thing and if so, how did you fix this issue?
