Ongoing Technical Issues

[ihave2manycars]

I am sorry but I simply dont understand how eBay is made aware of technical issues, acknowledge that they exist, and WEEKS later the problem is not yet resolved? Instead of trying to reinvent the wheel, why not simply go back to a previous version, work out the bugs, (called beta testing), and relaunch it?

[eburtonlab]

Instead of trying to reinvent the wheel, why not simply go back to a previous version, work out the bugs, (called beta testing), and relaunch it?

In some cases, going backwards is not an option. A company may need to move a service to a new server running a later operating system version in order to keep up with security requirements. The legacy code may not work on the new system, requiring replacing all the old code with new code. Sometimes some features from the old code are not updated correctly, and some features may not work the same as they did previously, and some features may be dropped entirely.

[myhomeschooldelights]

@ihave2manycars 

What @eburtonlab  stated is all very true and helpful, however I think the point is that a new program should not even be released until it has been better-tested.  There are always so many problems every time something new is released, and in my opinion, many of them could be avoided if better testing was done initially.

[ihave2manycars]

And here we are....9 days later and all we get are crickets.

[ihave2manycars]

I completely agree with your statement. But I would think, obviously incorrectly, that someone would try this out before rolling it out on the whole platform. The ironic part is, that it ( the issues) dont  effect all. I have a buddy, same OS, (desktop), same setup, as I set his machine up identical to mine. His is not  having any problem. Go figure.

[eburtonlab]

Testing a new system in isolation can only tell you so much when many of the potential issues deal with interactions between it and other existing systems and users' own computers. And in some cases a system just needs to be replaced and there is not another option available. A world-wide 24/7 auction and sales platform does not have the luxury of deciding to shut everything down at once and take a week to make upgrades. Replacements need to be made on-the-fly.

It is difficult to know how a change will affect each of 187 million eBay users, each with their own particular computer, browser, network settings, add-ons, anti-virus, and ad-blocking rules, each with unique history. The fact that your friend with a nearly identical setup is not experiencing the same issue is an indication that even minor differences can have large effects.

[azh-71]

They are too busy elsewhere, everyone is working or rolling out "new experience".

[ihave2manycars]

No, it is the exact same as mine. In addition, I will sign into his account, from my pc, and there are no issues at all.

[ihave2manycars]

They can try to roll out new experiences all they want but if its confusing the seller, and making it more difficult to navigate the site, they go elsewhere. If it werent for adblockers, and content blockers, I would have given up long ago!

[ihave2manycars]

16 days later and no progress. Now the crickets are getting cought up in the dust webs. Or are those spider webs? Just priceless.

[eburtonlab]

I will sign into his account, from my pc, and there are no issues at all.

What issue are you having that your friend is not having? Perhaps there is something about your eBay account that is different. Could be something related to account settings, or browser history or cookies.

[kds99]

There's something to be said for better configuration control and release management. And maybe transparency.

[ihave2manycars]

Well color me stupid. At least now when I go to my ebay sold page it actually shows the orders I need to ship. Ill take it.

[a_c_green]

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@ihave2manycars wrote:

I am sorry but I simply dont understand how eBay is made aware of technical issues, acknowledge that they exist, and WEEKS later the problem is not yet resolved?

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Actually, I'd be grateful if problem reports would at least reach Step 2 of the above process ("acknowledge that they exist"). Too often a problem description is posted here, complete with symptoms, examples, a screenshot or whatever 's relevant, only to be met with thundering silence. At minimum, it would be good to post a case number if it's a new sighting, or a pointer to an existing case if it isn't. Just do something to indicate that there is someone on the other side of the wall who's reading this stuff.

[ihave2manycars]

You are so very very correct. My favorite is lets restart your computer, or lets change your password to see if that helps.  The outsourced Customer service is so terribly uninformed and untrained. Not the "Apple" level of customer service so many companies are trying to achieve.