10-31-2024 10:49 AM
Offers are not getting through to buyer and waiting for payments buyers are not showing up in tab
have been having alot of trouble with waiting for payments to show up right not I had a customer make me an offer and I accepted that was almost an hour ago and it is not showing up, and yesterday I had a problem sending a customer an offer, had to delete the item then repost it before I could send them the offer
10-31-2024 10:59 AM
Under the current system, a seller accepting an offer or a counteroffer does not end the listing until the buyer actually completes the payment. This encourages actual buyers to pay quickly, lest another buyer come along and complete the sale first. It also discourages competing sellers from making nonperforming offers or counteroffers, since the offer itself has no effect unless the competing seller is willing to actually pay to end the listing.
If buyers are not paying after more than an hour has passed, you may want to consider requiring a payment method in advance for offers. If the buyer does not complete the payment, the payment will be completed by eBay automatically. The setting for requiring a payment method in advance for either offers or auctions is located on your Buyer Requirements page.
11-02-2024 06:57 AM
I have definitely noticed a problem with sending offers on the items in the "Listing eligible to send offers" report. I use that feature a lot and never had issues. Then items that actually arent eligible starting showing up. And within the last week when I use the feature to send an offer the item is still there. But it doesnt impact all of the items in the report - thank goodness.