Need help!

[kerj08]

I have been dealing with a seller who scammed me and will not allow me to return the item.  I have contacted eBay through email multiple times and they have not fixed the problem.  They just tell me my item is not returnable.  I have contacted emails again to them and now I am being ignored.  Is there any way to contact a customer service with a live person to speak to?

[glorybells]

We can try to help you if you provide more details, such as when the item was purchased.  If it’s been more than 30 days, you are no longer covered under the eBay Money Back Guarantee.  If you paid with a credit card, some allow up to 180 days to open a chargeback.  We can provide more information if you ‘ll give more information.

Meanwhile,

Here's how to contact eBay customer service:

eBay agents are working from home so you have to request a call back or live chat.

1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

2. Request a call back

If you are located outside of US or Canada then you will need to use the Chat option or Social Media

3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

https://twitter.com/askebay
https://www.facebook.com/eBay/

[kensgiftshop]

How did the seller scam you?

I don't think Ebay has email support, they call you.

When did you receive the item?

Have you tried the MBG?

Go to your purchase history and click return item and select, the item doesn't match the description as the reason.
The seller will have 3 days to accept the return and pay return shipping or refund without returning.
If they don't, return to the case on day 4 and ask Ebay to step in.

[kerj08]

August 17, 2025

[lacemaker3]

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@glorybells wrote:

We can try to help you if you provide more details, such as when the item was purchased.  ...

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@kerj08 wrote:

August 17, 2025

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You received one feedback in the last month, and this is the only item that seller sold on Aug 17.

If this was the item, it was sold through the Authenticity Guarantee program, and the seller doesn't accept returns. So if you received it, it must have passed the authenticity check and matched the description, so the sale is final. That is why you can't return them.

https://www.ebay.com/itm/205530912578

Why do you feel that the seller scammed you? What is the problem with the sneakers?

[soh.maryl]

Assuming that you've received the item, but want to return it because it's not as described, you have 30 days after the date you received the item to open an item not as described case with eBay per the eBay Money Back Guarantee,  which ALL buyers as well as sellers need to read, preferably BEFORE making purchases.

So, can you return here and tell us exactly when you received this item?  If it was August 17th, you need to open that NAD case right now.  You do not need to contact eBay or speak with someone. 

I hesitate to say this, but you've taken the wrong approach to your issue.