NOT Everybody Has a Cellphone - Also Can't Edit/Add Credit Card

[elhardt4320]

It never ceases to severely anger me that multi-million dollar companies possess no logic what-so-ever causing me internet hell.

I've searched all over for a way to communicate website issues directly to ebay, but this message forum is all I could find, and it doesn't indicate that anybody at ebay actually looks here. If there's a way to get through to them, I'd like to know.

(1) I come back here after a year to log in and something pops up making me verify my phone number. The problem is it wants to send a text to that phone number. My phone can't receive texts because it's a regular phone. How it is nobody in your entire company realizes that not everybody on the planet has a cellphone? I almost had a heart attack thinking I'm permanently unable to use Ebay anymore. There was no option to skip over the page and proceed. It was only by luck I re-entered ebay.com to find that fortunately it logged me in. Either add an option to skip phone verification or also include the ability to send a code in audio form to a regular phone (like craigslist does). How do you not know this already?

(2) My credit card is out of date. When I go to edit it or add another one, a pop-up window appears showing the fields to enter the info, BUT ONLY FOR A HALF A SECOND. It then clears to white. Why the hell would you do that so I can't update that info? I've tried Chrome, Firefox and Opera browsers and it's the same in all of them. I can't use the absolute latest browsers because they wouldn't install on Mac OSX 10.8. I don't understand why companies constantly take something that worked and screw with it until it doesn't. Where it the logic in that?  Don't you test your website on anything other than the latest version of browsers? This should be a simple fix. DON'T clear the pop-up window.

[eburtonlab]

My credit card is out of date. When I go to edit it or add another one, a pop-up window appears showing the fields to enter the info, BUT ONLY FOR A HALF A SECOND. It then clears to white.

I do not have an OSX machine to test, unfortunately, so I am unable to recreate the issue. The credit card update pop-up seems to render correctly for me on my Windows 10 machine in various browsers. Any difference if you disable common ad blockers or other extensions, if you are using those in each browser? Ad blockers can sometimes interfere with menu options in pop-up windows.

Trying Safari might be worth doing if you have not already done so.

If you are unable to add a payment method in your Account Payment section due to pop-up issues, you may still be able to add a new payment method directly at checkout when making a purchase (or vice versa). That may provide a different mechanism with different dependencies.

I share your frustration with the constant updates and changes here and elsewhere, but in some cases those changes are driven by forces outside of any one company's control; often old standards that worked fine previously are superseded and are no longer considered adequately secure, and the changes necessary to make the site meet the new security standards can cause old browsers or features to no longer work as they once did. Not everything can be backwards compatible.

Keeping an old browser or operating system working with newer sites can require the expenditure of a lot of effort, and if eBay is not making that effort for a particular OS or browser, then it falls on users to either find patches and workarounds, upgrade, or else find alternatives.