Login problem

[tammjohnso_4]

I have made several attempts to login to my eBay account but keep getting a message that the internet is not responding. This is the only site that is not working on my computer. Is ebay experiencing problems? My zip code is 37090.

[eburtonlab · Accepted solution]

@tammjohnso_4 

If you are using Internet Explorer 11 and having problems with the main eBay page hanging or causing Explorer to crash, try using another browser such as Chrome, Firefox or Opera instead, at least to reach eBay. If you can't use another browser, you can try bookmarking the eBay sitemap page and using that rather than going to the main eBay page (which is apparently causing problems for users of IE11 lately):

https://pages.ebay.com/sitemap.html

If signing in sends you back to the main page, close the tab and go back to the site map and use that to navigate to another eBay page.

[greg5000]

@tammjohnso_4 

@eburtonlab 

This is a known problem with the eBay Homepage and eBay is aware of it.  It has been widely reported here (see other threads) and I'm also experiencing the same thing.  I'm using a PC with Windows 7 and Internet Explorer 11, but Members using Firefox and even the Android Mobile platform are reporting problems.

The work-around is to use a different bookmarked eBay page to sign-in.  I use a Community Boards page.  You may also get a hang-up or error message, but if so, close the page, open again and continue the sign-in process.  I've been doing this for almost 3 weeks now.

alan@ebay 

Alan,

When I see a new thread re. this issue I'm going to copy you, so you can track the threads.