Live Representatives?

[lil*pit*bull]

I have been trying to get in contact with customer support for quite some time. It seems they have virtually made it impossible to actually speak to a representative. I'm having issues with products that I have bought and even have messages from the seller's admitting that it is a fake or knockoff and even after reporting the item as fake or knock off they reviewed the item and determined it did not violate any ebay rules... Does anyone know of an actual way to talk to a representative about the issues... I should have been issued a full refund. The cellar is only willing to give me a twenty percent refund. I don't accept that because this is knock off. Specifically in the seller's description it claimed authenticity. Extremely disappointed in eBay. I hardly use it now. There is no safety guarantee. eBay has not honored their polices. I've been ripped off multiple times.

[kensgiftshop]

Go to your purchase history and click return item and select, the item doesn't match the description as the reason.
The seller will have 3 days to accept the return and pay return shipping or refund without returning.
If they don't, return to the case on day 4 and ask Ebay to step in.