09-05-2023 09:03 PM - edited 09-05-2023 09:06 PM
I have a weird glitch that is happening to all of my listings with variations. I have mens robes (https://www.ebay.com/itm/303515223965) with 4 colors and 2 size variations for each one. I have multiples of each one, but after I make a sale, the quantities change; some showing out of stock, others showing more in stock than I had.
I sold 1 robe today from the above listing in Black Bear Heather and all of a sudden I went from having approximately 60 in stock to in all colors to just 4 in stock of only the Rock Ridge Heather color. I checked the revision history and it appears there was a revision today at 4:52PM a little after I had made the sale, but I made no such revision. This is maybe the 3rd time it's happened to this listing. It's also happening to all my other listings with size/color variations. For example:
https://www.ebay.com/itm/303924828295
A few days ago I had only size 5,6 and 9 in stock with a total of maybe 20 in stock between those 3 sizes. I sold 1 pair in size 9 on Sunday at 6:01PM. Today I check the listing and it's saying I have 152 total in stock and in all sizes available. There was a revision at 7:51PM which I did not make.
Every time I make a sale the quantities seem to change, I'm not sure why it's happening. I contacted CS a few days ago and they said they don't have any knowledge of such an issue and they'd look into it and get back to me but I havent heard back.
This problem keeps persisting and I've already sold items I never had in stock because eBay keeps changing what I do and don't have in stock and I'm not sure why.