Issues and Errors....

[m0par-hltman]

So I buy an item from an ebay seller, the item is wrong/defective. Sent a message to seller  and received no response so sent another message to seller and received no response. Then reading through the so called "Help" section and decide to use the "Return Item" option, well this failed with an error message on the web page 

“Home  ▸My eBay  ▸Oops, we had a technical hiccup

Oops, we had a technical hiccup

Please try again later or contact us for help.”

So then I try to go back to do it again and it says
"Status: Your return is complete

Return on this item is closed. View Return Details"
Yet it was not completed and it won't let me do it again. So I checked into the Seller's "feedback" and find another user had attempted to contact this seller with no response but when this buyer posted the feedback "Would not answer any of my emails" the seller replied by saying"....Open a case properly and you get a quicker response", so how are we supposed to do that if we get no response from the seller or ebay's so-called "Help"?

[kensgiftshop]

@m0par-hltman 

Go to your purchase history and click return item and select, the item doesn't match the description as the reason.
The seller will have 3 days to accept the return and pay return shipping or refund without returning.
If they don't, return to the case on day 4 and ask Ebay to step in.

[m0par-hltman]

Thanks for the reply but I tried that with the following errors (multiple times):

Something went wrong

It's not you, it's us. Please go back and try again.

Go back

“Home  ▸My eBay  ▸Oops, we had a technical hiccup

Oops, we had a technical hiccup

Please try again later or contact us for help.”

[m0par-hltman]

PS: When I checked the status it says the following but I did not close it:

This return is closed

Got it. We noted that you closed this return on Nov 3.