eBay

frock_my_world · ‎05-01-2017

I posted a similar thread on the Fashion Boards but have yet to receive any responses.

When using the SYI form ebay's system is automatically kicking out whatever size I choose from the drop down menu and issuing a corresponding number for the size which doesn't in any way match the size. If I choose XS it inserts a number 1, if I choose S it inserts a number 2, and so forth. I've also noticed if I choose Plus size and choose 1X it makes that a number 7. If the size actually IS a numerical size then it doubles whatever number I choose. Super weird.

Can't get it to accept whatever I choose unless I save the listing as a draft and then go back in under Complete Listing and then I can revise it before I launch it.

I also had to go back and find all of the items I had listed over the last few days because apparently I had not been catching it when I listed over that period of time and about 2/3 of the items I had listed had the jacked up Item Specifics for size. Time consuming pita to fix, let me tell you.

Any suggestions or is anyone else dealing with this issue?

Anonymous · ‎05-02-2017

@frock_my_world wrote:

I posted a similar thread on the Fashion Boards but have yet to receive any responses.

When using the SYI form ebay's system is automatically kicking out whatever size I choose from the drop down menu and issuing a corresponding number for the size which doesn't in any way match the size. If I choose XS it inserts a number 1, if I choose S it inserts a number 2, and so forth. I've also noticed if I choose Plus size and choose 1X it makes that a number 7. If the size actually IS a numerical size then it doubles whatever number I choose. Super weird.

Can't get it to accept whatever I choose unless I save the listing as a draft and then go back in under Complete Listing and then I can revise it before I launch it.

I also had to go back and find all of the items I had listed over the last few days because apparently I had not been catching it when I listed over that period of time and about 2/3 of the items I had listed had the jacked up Item Specifics for size. Time consuming pita to fix, let me tell you.

Any suggestions or is anyone else dealing with this issue?

Hi @frock_my_world - Apologies for any trouble here! We've received similar reports of this and I have contacted our tech team about it. They'll review what's the causing the issue. In the meantime, I have found that saving as a Draft, going back into the listing, and editing the size once more can resolve the issue as a workaround. Give that try and keep an eye out for updates!