09-27-2021 03:11 AM
How do I reset my password when Ebay does not have my cell phone number and their emails to me don't arrive? Desperate! I replaced my computer and my Ebay password won't work. Customer Service will not take my cell phone number or an alternate e-mail(registered in Ebay for a second account). I have had the same account for 23 years.
09-27-2021 09:05 AM
My name is Jim. I am having the same issue. I was looking at items on my computer at work which I have been doing for years. When I am at home, I use my regular laptop. Right in the middle of bidding on an item while at work, Ebay locked my account and said I needed a new password. Ebay felt that someone was using my user name and password. I have been calling them every day for a week and they still are unable to help me because uf a bug that they supposedly have in their system.. I had been bidding on different items that for all I know I may have won, but I wouldn't know it due to their inadequate help and as a result, I could end up in trouble with their resolution center for failing to pay for something.
09-27-2021 09:17 AM
@Anonymous wrote:My name is Jim. I am having the same issue. I was looking at items on my computer at work which I have been doing for years. When I am at home, I use my regular laptop. Right in the middle of bidding on an item while at work, Ebay locked my account and said I needed a new password. Ebay felt that someone was using my user name and password. I have been calling them every day for a week and they still are unable to help me because uf a bug that they supposedly have in their system.. I had been bidding on different items that for all I know I may have won, but I wouldn't know it due to their inadequate help and as a result, I could end up in trouble with their resolution center for failing to pay for something.
Due to using a different IP addy: locked you down for security...Hope that IP has never had problems on ebay because it can get you not a registered user very fast.. Do not use other locations that you may not be sure of...
https://www.ebay.com/help/account/protecting-account/get-help-hacked-account?id=4196