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How to reset password when Ebay does not have your cell phone number and their emails to me don't ar

How do I  reset my password when Ebay does not have my cell phone number and their emails to me don't arrive? Desperate!  I replaced my computer and my Ebay password won't work. Customer Service will not take my cell phone number or an alternate e-mail(registered in Ebay for a second account). I have had the same account for 23 years. 

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How to reset password when Ebay does not have your cell phone number and their emails to me don't ar

Anonymous
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My name is Jim.  I am having the same issue.  I was looking at items on my computer at work which I have been doing for years.  When I am at home, I use my regular laptop.  Right in the middle of bidding on an item while at work, Ebay locked my account and said I needed a new password.  Ebay felt that someone was using my user name and password.  I have been calling them every day for a week and they still are unable to help me because uf a bug that they supposedly have in their system..  I had been bidding on different items that for all I know I may have won, but I wouldn't know it due to their inadequate help and as a result, I could end up in trouble with their resolution center for failing to pay for something.

 

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How to reset password when Ebay does not have your cell phone number and their emails to me don't ar


@Anonymous wrote:

My name is Jim.  I am having the same issue.  I was looking at items on my computer at work which I have been doing for years.  When I am at home, I use my regular laptop.  Right in the middle of bidding on an item while at work, Ebay locked my account and said I needed a new password.  Ebay felt that someone was using my user name and password.  I have been calling them every day for a week and they still are unable to help me because uf a bug that they supposedly have in their system..  I had been bidding on different items that for all I know I may have won, but I wouldn't know it due to their inadequate help and as a result, I could end up in trouble with their resolution center for failing to pay for something.

 


Due to using a different IP addy: locked you down for security...Hope that IP has never had problems on ebay because it can get you not a registered user very fast.. Do not use other locations that you may not be sure of...

 

https://www.ebay.com/help/account/protecting-account/get-help-hacked-account?id=4196 

 

 

 

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