Seller News: May 2025
Catch up on the latest updates focusing on trust and optimization.
Community Activity
Appeal or not?
So frustrating, one of my listings keeps getting violated and removed with the reason that it is violating the Adult Items Policy. 5 times now its been removed. Here is another beautiful example how ebay refuses to be clear and actually be helpful. T...
Message To Customer Blocked Offensive Language.
I was chatting with a customer about dogs. She lost her dog, and we were just discussing them. My dog that I mentioned was a Shih Tzu My message wouldn’t go through and I got this message Threats and offensive language policy. Said it had offensive l...
Resolved! How to contact buyer, please.
I've just sold my first posting in a couple of years, but didn't know it until today - which is a week too late. So I'm packed and ready to ship first thing tomorrow (Monday) and I'd like to notify buyer that I'm sorry to be so late. Can anyone help ...
Negative Feedback and False Remarks!
A buyer requested a refund through private messaging for an item for a mistake on the description! I stated that I would refund the money in full once I received the item back. At the beginning of May, I sent the return shipping label. The item has n...
How do you respond to buyers complaining about shipping price post-sale?
With the changes in types of messages I've been getting, I'm beginning to re-evaluate to adjust my reply tactics accordingly. I haven't had many of this specific type of post-sale shipping price complainer in awhile until recently, I got 2 in the las...
Heads up: changes to Seller Initiated Offers (SIO)
Recent & upcoming changes to SIO. eBay recently launched an offers management page. Currently only automated offers are included. Find it by navigating to: Seller Hub > Marketing > Offers Here's a screenshot from last week's Seller Check In showing t...
"In 1 Cart" Confusion
Hi all,Several of my listings have a notification that says "In 1 Cart." What does that mean? The items with this notification never sell. I thought the "In 1 Cart" notification was supposed to go away after 24 hours if the item is not purchased. For...
New Seller – Just Opened My Account! Would Love Your Advice
Hey everyone I’m super excited to be hereI’ve just opened my first eBay seller account after spending the past month carefully reading through all the policies and learning as much as I canNow I’m finally ready to list my first product and start this...
Resolved! USPS - so many problems & lost packages in Miami, FL
I have been having a horrendous time with the Miami Florida Distribution Center. USPS packages arrive at this location and then have no other scans after that. I am aware that Miami had some flooding going on recently, but this problem started in May...
