03-11-2019 10:15 AM
Once again, when I listed (on another ID), the listing details and the item view are all perfect, but the catalog entry has additional incorrect UPC and MPN from another listing, that links it to other unrelated items. This of course completely messes up searches.
I have seen this problem with other seller's listings as well, so it isn't just my problem. Often you don't ever notice it, but when it comes up, it has to be very confusing to buyers, and certainly could affect sales.
The problem is, I can't find anyway to fix the issue. Is there no way you can't edit your own catalog entries, which appears to be where the problem is?
03-11-2019 01:29 PM
@rfmtm
Did you try to send the info to sdsupport@ebay.com
or post to the Product catalog board
Staff member Gad was answering there but now I see Trinton answering some questions
so gad may be gone, but worth a shot
https://community.ebay.com/t5/Product-Catalog/bd-p/ProductCatalog
03-11-2019 02:31 PM
Yes, I tried emailing sdsupport the last time it happen, but no response. I also posted on the Product board, but think I'll do that again now.