How do I get a human instead of the automated chat?

[serenity_emporium]

For the life of me what do I need to do to talk to an actual human? 

I get like the following. 

"Since you didn't see what you needed, please rephrase how I can help.

Assistant

Me replies with "human" 

Do you need help with how to Check the status of your request?

Assistant

Something else

To connect you to the right agent, let me know what you need help with:

Selling
Buying
Blah blah blah" 

It's literally none of the above. I need to just chat with an agent about something. What do I press to get there? 

Why do they make it so difficult now days? I feel like it's to cut costs on hiring people to be on the live chat. The fees have not gone down so why are they skimping on hiring agents? 

[eburtonlab]

@serenity_emporium 

If nothing else works, try this link to request a call back between 5am to 9:30pm Pacific Time:

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

If you are unable to get a call back, try contacting eBay via social media:

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

[ebooksdiva]

All I ever needed to do was type AGENT in the chat then I am asked if I want a call back. They usually call within minutes. 

[serenity_emporium]

Yeah I specifically do NOT want a call back. I want to talk to someone in the chat. Not a call... 

[eburtonlab · Accepted solution]

Try contacting eBay via social media if you do not want a call back.

eBay used to have a chat link available, but eBay removed the link from the contact page above. It is possible that there are certain issues with human chat options if you follow a particular branch in the chat assistant, but those options may change over time and I doubt anyone has a currently working chat link that can be shared.

[serenity_emporium]

That's so dumb they got rid of it. What to save paying someone a few dollars an hour to handle cases? Ebay is going down hill. 

[antiques_bestdeals_parade]

Ebay has a printing machine which is us, 2024 $10.28B revenue still have this stupid service? 

[serenity_emporium]

Exactly, there is no excuse. 

[buyselljack2016]

Thousands of calls a day times the hourly wage for someone that can actually be of any help  (that means not the off-shore CS that you can get a call back from, and very likely in a chat) would be a tidy sum. Much more than eBay is going to be paying.

To be considered is the # of calls that would be received that are not even in need of CS level assistance.

Beyond that. I reread the thread.

Post #1 you insist that you want to talk to a human.

Post #4 you say you want a "chat" session.