How can buyer request for return while my listing clearly stated no return?

[kaza329509]

Please find original listing here: 

https://www.ebay.com/itm/186304566283

Clearly stated seller does not accept returns.  

And then eBay allowed buyer to return on Mar 12.  

Totally rediculous, a decision in favor to an account with zero review, against my 10+ yrs old account with ~200 positive reviews.  

Ebay doesn't want individual sellers.  

[frugalmarketplace]

@kaza329509 

10 years and you don’t know about customer service and EVERYONE takes returns.

[kaza329509]

Well, so you are saying that all my listing has been saying no returns for yrs and they have been allowing returns for yrs. 

Both wrong, doesn't mean it's right. 

[eburtonlab]

Well, so you are saying that all my listing has been saying no returns for yrs and they have been allowing returns for yrs.

You can refund without a return. But if the buyer files a "not as described" case with eBay within thirty days of receipt and is willing to return the item, refunding is not optional.

[frugalmarketplace]

@kaza329509  I would assume you know about anything can be returned. You agreed to the terms when you started here. So you don’t think it is “right”. Hmmm have you never had a return? 

[kensgiftshop]

---

@kaza329509 wrote:

Well, so you are saying that all my listing has been saying no returns for yrs and they have been allowing returns for yrs. 

Both wrong, doesn't mean it's right. 

---

The MBG overrules your no returns.

If buyer opens a remorse return, you can deny that, but not a MBG return.

[soh.maryl]

ALL sellers, as well as all buyers, need to read the Money Back Guarantee for buyers, preferably BEFORE beginning a selling career here.  The MBG states very clearly that, if a buyer opens an item not as described return request, the seller has to send the buyer a prepaid return label, and to refund in full upon receipt of the returned item.  There are no options in this case.  If the seller doesn't respond to that request with sending the prepaid label within a few days, eBay will most likely refund the buyer from the seller's funds and allow the buyer to keep the item. 

It doesn't matter  if the seller has been on eBay since the beginning and the buyer just joined last month.

Not sure why you believe that the MBG indicates that eBay "doesn't want individual sellers".  If you've been here as long as ten years, you should have figured out that eBay is pretty heavily biased in favor of buyers. That's just the way it is.