06-28-2017 12:53 PM - edited 06-28-2017 12:55 PM
I've been using Google Chrome to access my eBay account for at least 12 or more years and rarely experienced a problem when I'd login to that site. I used eBay all day yesterday with no problem but then around 11:30 p.m. EST I went to that site and found that it had been logged off. I attempted many times to login but could not do so; I'd been using the same password on my eBay account for at least 7 or more years and couldn't understand what had occurred. I tried last night and also early this morning and after 12 attempts at creating a new password called the eBay customer service and spoke to 2 different people who acknowledged that the login problem was due a software glitch where their IT people were working on. I this morning tried accessing eBay using my igoogle. browser and this morning I also could not login due to eBay not recognizing my new password.
I called eBay again later this morning and described to their representative the exact nature of my login problem (using Google Chrome browser) and she sent me a new login webpage (to change my password) but it showed the same problem. About 1/2 hour I ago I again called eBay because I could then logon to eBay.comwith a new password but of my several accounts screens I could view only my eBay "Watched List" and I believe "Messages" but when I clicked on "My eBay Summary" or my "Selling " page I again was taken to the eBay login screen -- which again asked me to input my password. When I input the new password that I'd just created about 5 minutes previously I received an error telling me that my new password was not correct.
I just now used my igoogle.com browser to logon to eBay and it worked perfectly and I could then click on and view my "Selling" page and also see "My eBay Summary" page. I contacted one of the eBay members who'd recently purchased one of my items and he's not experienced any problems with logging onto or using eBay. I just tried again to login using Google Chrome but my new password is now not being accepted.
I'm posting this here to see if anyone else has experienced a problem attempting to login to eBay using their Chrome browser. One of the eBay rep's today told me that I might want to reload my Google Chrome software but I have many favorite sites saved in Chrome and I hate to lose them all if the problems that I've had are due to an eBay software issue.
04-17-2019 10:26 AM
@rcplanedestroyer wrote;
It won't let me in, in any way shape or form. Either with Chrome or IE .
I've changed my passwords several times, and get the same results as yourself.
Ebay has dropped the ball on this one.....
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Yes, Ball Dropped ..... Customers Lost
04-17-2019 04:13 PM