Followed searches no longer display new results in eBay app

[hunterdog456]

 For about three weeks, followed searches are no longer working in the eBay app.  I used to be able to pull up followed searches, and get a blue indicator when one of my followed searches had new results since I had reviewed the search last.

Now, I no longer get an indicator within the app - but I still get new app notifications that new results exist.  Additionally, clicking on the name of the followed search just reloads the list - it doesn't take me to a list of results at all.

I cleared cache and app data in two separate attempts, based on some speculation I found online.  Then, I resorted to uninstalling / re-installing the app.  That didn't fix the problem.

Tonight, I gave in and called eBay support.  They didn't have any answers, and recommended I uninstall / re-install the app again.  I did follow that recommendation, but the app is still showing the same behavior - no notifications of new listings and reloading the followed search name.

Is anyone else having a similar issue?  Is there a known resolution?   I use that new followed searches feature almost every day, I believe its unique to the app to review everything that is new...

[cyco-dude]

i don't have the app, but the ebay website is not correctly loading in new items in the search terms / categories that i follow. it's been this way for a few weeks now at least.

looking now, it seems that the categories that i used to follow have changed, and are pointed to a more specific category (ie, "other paintball) instead of the more broad category ("paintball"). so i would look at that...maybe try unfollowing your current terms and following them again?

[hunterdog456]

In taking an example followed search, what displays on the screen doesn't appear to have changed - in respect to your example provided around 'paintball'.

Regardless, I removed the search and refollowed just to try and see what happens.  I'll post an update tomorrow.

I did notice on my phone today - may have been there before, but seems new - that each followed search says "No Alerts, Refinements" below, which seems strange.

Nexus 5X, Android 7.1.2

[hunterdog456]

Checking my phone today, for the search I unfollowed and re-followed, no change.  I am still not getting new notifications for that search or any other - and the list of saved searches still reloads when clicking an individual search.  

[jpcustomsonline]

 only happens to me, for a short period of time. If I wait and refresh, they all magically come back.

[brainw550]

I am having this same issue now, but a few of the 19 searches I follow will show new items, though never the amount that should be there (i.e. Guitar & Bass shows under 200 items, when it used to be in the 1000's).  This happened to me a year or so ago and I had to uninstall and reinstall an older version (you all remember, the one that actually worked) below the 4.0  versions.  I just recently got a new phone, so the app reinstalled with the newest version, though it has worked for the past few months, only now not working.  I can't remember where I found the older version, I think someone had placed a link in am old app re use from when eBay screwed the pooch the first ti.e they updated what was a perfectly good working app.

[brainw550]

*app review

[hunterdog456]

And still no change in my app, even with some newer updates - whether that matters or not.  I haven't been using the app at all, which has been nice for my pocketbook 🙂

[hunterdog456]

Anyone had this issue resolved?  Or found a consistent solution?

[hunterdog456]

@mobile_feedback- Is this something you can help with, this is a really frustrating issue - especially since I'm not sure if the original behavior is still supported or not.

[mobile_feedback]

@hunterdog456 @brainw550 @jpcustomsonline @cyco-dude

Thank you for the posts. This issue should be fixed in the next update of the Android app.

Thanks!

[changeorder_stf]

Getting the same, spoke with eBay and was told they would call me back the next day....crickets

[changeorder_stf]

Not very helpful, per the op 's original post this has been going on for 6 mths, Android has had a few updates in the last 6 mths, why was I informed (and called back) it would be fixed as of 1/8/18...ugh

[hunterdog456]

I can only comment on my experiences...

I've had 4 responses in 30 min. from the support email address. I would say that is amazingly responsive, now that I found the appropriate channel to communicate.

The post in this thread, as you can see, got no response.  Multiple calls into support also didn't yield any results - just a generic "we'll pass that information along to our engineering team"