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Follow Up Weekly Chat Dec 2 Tracking Reporting Issue

brittanie@ebay 

 I was following the discussion on chat today about USPS tracking.  I have one order of 4 items show up on my dashboard as tracking uploaded on time but no carrier scan.  Here are a few screens shots showing what eBay is reporting and what the USPS site is reporting.  I m hoping you can include these examples when you send the report.  Thank you.

 

tracking defect 3.PNGtracking defect.PNGtracking defect 2.PNG

 

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Follow Up Weekly Chat Dec 2 Tracking Reporting Issue

brittanie@ebay
eBay Staff (Alumni)

@mcdougle4248 Thank you so much for getting me this information. Our tech team is working diligently to correct items that incorrectly did not receive a scan for the 'Tracking uploaded and validated' report. I've added your account to their list of impacted accounts.

Brittanie,
Community Team


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Follow Up Weekly Chat Dec 2 Tracking Reporting Issue

brittanie@ebay 

Thank you!

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Follow Up Weekly Chat Dec 2 Tracking Reporting Issue

@mcdougle4248 You are very welcome 🙂

Brittanie,
Community Team


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