I am so relieved that including the reference number helped my CS(s) be as quick as possible. LOL
(I will state that normally I am quite satisfied with ebay when I speak to an agent, but this conversation was really frustrating)
Person 1 has joined the conversation
Hi, my name is Person 1, please allow me few moments to catch up on your conversation so far.
Hello ----, I hope you and your family is doing well.
Same to you 🙂
Basically, according to the ebay community member team, I am to contact CS and provide this information:
Member asked to leave feedback for an item for which they already left feedback (April 6, 2022 - April 19, 2022) Reference ID: ALERT13667
I am unable to check the details of previous chat at this moment. Can you please elaborate little bit more.
As I understand are you concerned regarding feedback appeal?
No
When I leave feedback, it never updates to reflect that I have left feedback.
Okay Understood. In order to further assist you on this I will need to transfer this chat to the dedicated team who will investigate your concerns. May I go ahead and connect you now?
Yes, please do 🙂
Thank you for your time and have a great day, Person 1!
Thank you
Person 1
Sorry as this is taking longer than I expected. Thanks for bearing with me while I connect you with them
Understandable 🙂
5:03 pm
Person 2 has joined the conversation
Hi, my name is Person 2, please allow me a few moments to catch up on your conversation so far.
I reviewwed the details here and I can see that you need assistance regarding on leaving a feedback ?
No
It's this. Your ebay team says to provide this, to be added to a ticket, to have the problem fixed.
Reference ID: ALERT13667
Im sorry, please talk me through on what happened while im pulling up your account here
When I leave feedback, it never updates to show that I have left the feedback. The "awaiting feedback" number just goes up, up, up, even though I am leaving feedback. The little pencil never goes black to remove the transaction from the "awaiting feedback" status.
LEt me check
May I know the item you're trying to leavea feedback with ?
It's all of them. Have you checked your system to research that alert ID #?
Yes I did
What are you trying to do, leaving a feedback on an item you sold or bought?
(I copied/pasted from the ebay community team the following into the chat with the agent)
Hi everyone - there have been a number of reports in the last week of members impacted by one or several ongoing technical issues.
We have detailed them below. If you are impacted by one or multiple of these please consider contacting Customer Support (link here) to be added to the open tickets.
We have included the reference number for these reports to help your contact to CS be as quick as possible - provide the teammate the applicable Reference ID, and have the required information on hand so they can include it as well.
I checked the reference alert id and I can see that the issue has been reasolved
Member asked to leave feedback for an item for which they already left feedback (April 6, 2022 - April 19, 2022) Reference ID: ALERT13667
Classifications Bug Status>Resolved
That is the update on that alert id
That's the problem. That above. On every transaction, on both accounts, as buyer or seller.
So basically, the issue or tecnical issue is now resolved
technical*
Yes, but they are instructing people to contact CS, provide that reference ID #, to be added to a ticket in case they are still having the issue.
Dont worry, everything is now documented here, I was able to see the ticket id here and it is now tagged as resovled
You dont need to do anything else from here
No, it is not.
There's a bunch of completed transactions that still show "leave feedback" but when I click on them, it says "looks like you already left feedback".
And the leave feedback number is going up, not down.
I see, Im sorry to hear that, I may need to forward a ticket to our technical team for this to be reviewed. Would thatbe okay?
YES!!
Please.
Alright, please stay connected, Ill provide ou your reference id later
Thank you so much for patiently waiting. I have endorsed your concern to our technical team as top priority. I have clearly stated the reasons for your issue and dont worry, this issue will be reviewed. Our dedicated team responds fast however reviews may take up to 72 hours for some cases. Thank you for your patience.
HEre;s your reference id xx-xxxxxxx
Person 2
