FIX for USPS Shipping Label Failure to Print Problem

[Anonymous]

In my case the problem was caused by a Microsoft Security Update that was released on 6/13/2017.  It is labeled "Cumulative Security Update for Internet Explorer 11 for Windows 7 for x64 Systems (KB4021558)"  As soon as I uninstalled that update, label printing immediate worked normally again.

You need to not only remove the update but you need to prevent it from reinstalling automatically.  I found an excellent article that demonstrates how to do this.  Just substitute the KB4021558 for the update that you are wanting to remove and block.  The article is here: https://www.ghacks.net/2014/12/11/how-to-remove-installed-windows-updates-and-block-them-afterwards/

Or just search the Internet for how to remove a Windows Update and block it reinstalling.

[mecheng]

Also some added info here:

http://community.ebay.com/t5/Announcements/Label-Printing-Issue-Impacting-Some-Sellers/ba-p/27104668

[jtzvwbug]

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@mecheng wrote:

Also some added info here:

http://community.ebay.com/t5/Announcements/Label-Printing-Issue-Impacting-Some-Sellers/ba-p/27104668

BUMP...

[jtzvwbug]

Added to the Announcement:

**6/17 Update** We have rolled out a fix to all sellers to address the label printing issues on the eBay labels platform resulting from the Microsoft patch.

You may notice some changes within the printing process. The fix requires the label to be printed as a PDF instead of an image file. When you print a new shipping label, you will see a PDF preview of the label on the Print Postage Label confirmation page instead of an image preview.

For the vast majority of users, this PDF solution works without issues. However, Firefox users with the built-in PDF viewer may still face formatting issues with printed labels. eBay recommends these users install Adobe Reader and change Firefox settings to use Adobe Reader to view PDFs in the browser (see Mozilla support article for more details).

If you attempted to print labels and faced an issue, you should not attempt to reprint those labels. Instead, please void the original labels and print new labels.
As we mentioned, eBay will ensure this issue will not impact your seller performance metrics by removing late shipments and removing the tracking upload requirements for any impacted transactions.

We will continue to monitor the situation closely. If you are still experiencing issues, please contact Customer Service.