Ebay view : Unresolved TECHNICAL ISSUE

[gamestacker]

When viewing seller's other items in LIST VIEW, the thumbnails size is changing/defaulting to LARGE, even if we the user have SMALL selected. This has been happening since September 4th, 5th, or 6th, can't recall the exact day since I'm on in every day.

Changing the thumbnail size also does nothing--it will stay LARGE no matter what we select. This bug is very annoying when trying to view items, very inefficient, please change.
Windows 11 / Firefox browser / fully updated.

[boobr_8]

same issue , PLEASE FIX EBAY .

[eburtonlab]

Any difference if you try clearing your cache and manually deleting just your eBay cookies?

[flashback_gamers]

We have noticed the same thing.  We've tried multiple browsers, a different computer, clearing cache, etc. 

No matter what size you choose for the thumbnail size, it defaults to large and results in a quick headache.

[eburtonlab · Accepted solution]

@flashback_gamers 

Did you try deleting just your eBay cookies? Because when I deleted eBay cookies, I was able to change the thumbnail size and have the changes stick.

[gamestacker]

Yes, this worked. Something so simple, and forcing myself to do the thing I can't stand to do for any site (since it resets everything) but yet it worked wonderfully.

Now all my font in MyEbay is a small Times New Roman style instead of whatever easy-to-read font I had going on for the last 5 years, but hey, at least this problem is fixed! Thank you.

[eburtonlab]

Now all my font in MyEbay is a small Times New Roman style instead of whatever easy-to-read font I had going on for the last 5 years, but hey, at least this problem is fixed! Thank you.

You are very welcome. Glad to hear that one issue is fixed, at least. Sorry to hear that the fix seems to have caused another issue, though.

The font change might indicate a problem with a corrupt style sheet. The usual fixes for that sort of thing would involve (in order of easiest/least disruptive): holding down the shift key while refreshing the page; restarting the browser; clearing the browser cache ("for all time"); and again, manually deleting just your eBay cookies.