Ebay keeps requesting I create a new account but I already have one with a purchase history

[akash-548]

I never received an item purchased through Ebay.  But I am unable to do anything about it because when I click on "contact seller" or anything else, Ebay requests that I create an account.  But I already have an account, with this purchase on it.  I have already changed my password but it did not help the situation.

[ferncliff-39]

@akash-548 

The item you need help with does show in your Purchase History on this ID?

It wasn't made as a Guest purchase right, in which case it would not be on this ID

There is a blue button on this Help page Get help with an item that hasn't arrived to start a claim, and a box to select the item - what happens when you select those?

[akash-548]

Yes, the item shows up in my purchase history and yes I selected "contact seller" and any other option I could but to no avail.

[ferncliff-39]

@akash-548  - did you also try the blue button in the Help link I posted above?

Have you signed out completely, cleared your cache/cookies, tried a different browser

AND

are you using the app, or a PC?

If nothing works, contact eBay CS for help from this link:

https://www.ebay.com/help/eua?id=5275&mkpid

[kensgiftshop]

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@akash-548 wrote:

Yes, the item shows up in my purchase history and yes I selected "contact seller" and any other option I could but to no avail.

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Have you tried clicking I Didn't Get it in the menu next to the item in your Purchase History?

Was it the seller that left you feedback within the last 6 months?

Has it been longer then 30 days past the estimated delivery date that Ebay gave you?