Ebay Tech not Helping

[lketler]

Hopefully someone will actually respond and make a difference by posting this negative feedback on ebay. I am a seller on Ebay and for over 2 months I have had a tech issue on eBay's side not mine. All I get from supervisors and managers is the tech team works differently then the ebay team. We can't tell you an update on when tech will fix this issue because we can't get a hold of the tech team. However, every Sunday I have to call into ebay reexplain the situation and get money credited back into my account. I also have to get listings that were ended that ebay relisted back down again, and cx orders from the listings that were sold out and relisted again. This issue has been happening since November 25th. I would love an answer from the president of Ebay. Ebay sellers just telling you if you have an issue with Ebay from the tech side good luck getting it fixed. Still not fixed for me

[gopetersen]

It's been happening for a lot longer than since November 25th.

Two years ago, eBay resurrected one of my listings for something that had sold a year earlier and the listing was long gone. Fortunately, I saw the listing (I was flabbergasted) before someone tried to buy the unique item that was no longer available and was able to end it before it sold... again... but it happens about once every three months to my multiple-variation listings. Suddenly 0-quantity items will show strange numbers.

For example, I had one variation that was zero quantity for almost half a year and suddenly it shows 693 items? (I never have more than 30 in stock). No way I did that and the listing had not been revised.

Many sellers have complained to eBay about this for years. I suspect it happens when they get data from backups. I'm not sure what else might cause it.

Good luck, trying to get it fixed, but it's one of those intermittent things and intermittent events are not only the most difficult to document (and prove), they are usually also the hardest to find and fix.

[obtanium_enterprises]

Same here, but fortunately I've only been bitten a couple of times.

Keep calling eBay Support, but instead of just talking with the front line defensive tackle eBay-automaton, demand to "escalate" your issue "because it continues unabated" and then take the next level eBay-automaton to task. The fundamental issue is that eBay's operational policy is based upon utter apathy, and then that they only act upon receiving a volume of complaints; "silence implies consent" basically.