03-15-2019 07:54 AM
This morning I woke up to seeing messages from Ebay that said my account had been restricted because of my association with another member. I play by the rules so I knew it was a scam message. The odd thing was, it showed up right within my Ebay messages, I have never seen that before.
First on my agenda was to change the price on an item I was selling as I found the original receipt and have a lot more in it than I thought. Tryed several times to adjust my listing, and several times after I revised the listing, I'd click on "update listing" and everything blanks out and gives me an error message that says "Ebay is not able to raise my selling limits".
I have tried doing it in Firefox and Chrome and more but nothing works. So I ended the listing until I can do it later. I also tried relisting it right away, when I got to the last step it gave me the exact same error message.
I run updated virus software, problems most definitely not on my end. Ebay definitely has gremlins in the system today....
Solved! Go to Best Answer
03-15-2019 08:13 AM
The eBay 'system' has linked your account with another's. This can happen easily. Has someone else used your computer to access eBay? Friend, perhaps? If so, the accounts are now linked. Did you access your eBay account from another computer? You may have been linked to someone else who used that same computer to access their account.
This is no virus, or scam. Contact eBay...
You can call eBay - https://www.ebay.com/help/-/-/Contacting_eBay_Customer_Service?id=4379
Or contact them on Facebook.com/eBay or Twitter.com/AskeBay
For the social sites...You can contact Customer Service on Facebook, via private message and though direct message on Twitter.
Please do not provide any personal or account specific information (username, item number, etc.) publicly, only through private or direct message. An eBay employee will verify your account information and be happy to work with you.
Outside the US?
Try Skype - https://support.skype.com/en/faq/fa10613/how-do-i-make-a-call-on-skype
Or the foreign language social sites...
Russian
Facebook https://www.facebook.com/eBayGlobalRU
VK http://vk.com/ebayglobal
OK http://ok.ru/ebayrussia
French
Facebook https://www.facebook.com/eBayFrance
Twitter https://twitter.com/Question_eBay
Italian
Facebook https://www.facebook.com/ebay.it
Twitter https://twitter.com/eBay_Italia
Spanish (Spain)
Facebook https://www.facebook.com/eBayEspana?fref=nf
Twitter https://twitter.com/eBayESP
Spanish (Mexico & Latin America)
Facebook (Mexico) https://www.facebook.com/eBayGlobalMX?ref=ts&fref=ts
Facebook (Latin America) https://www.facebook.com/eBayLatAm/
Twitter https://twitter.com/ebay_Mexico
German (Germany & Austria)
Facebook (Germany) https://www.facebook.com/ebay.de
Facebook (Austria) https://www.facebook.com/eBayAustria?fref=ts
Twitter https://twitter.com/eBayDE
03-15-2019 08:13 AM
The eBay 'system' has linked your account with another's. This can happen easily. Has someone else used your computer to access eBay? Friend, perhaps? If so, the accounts are now linked. Did you access your eBay account from another computer? You may have been linked to someone else who used that same computer to access their account.
This is no virus, or scam. Contact eBay...
You can call eBay - https://www.ebay.com/help/-/-/Contacting_eBay_Customer_Service?id=4379
Or contact them on Facebook.com/eBay or Twitter.com/AskeBay
For the social sites...You can contact Customer Service on Facebook, via private message and though direct message on Twitter.
Please do not provide any personal or account specific information (username, item number, etc.) publicly, only through private or direct message. An eBay employee will verify your account information and be happy to work with you.
Outside the US?
Try Skype - https://support.skype.com/en/faq/fa10613/how-do-i-make-a-call-on-skype
Or the foreign language social sites...
Russian
Facebook https://www.facebook.com/eBayGlobalRU
VK http://vk.com/ebayglobal
OK http://ok.ru/ebayrussia
French
Facebook https://www.facebook.com/eBayFrance
Twitter https://twitter.com/Question_eBay
Italian
Facebook https://www.facebook.com/ebay.it
Twitter https://twitter.com/eBay_Italia
Spanish (Spain)
Facebook https://www.facebook.com/eBayEspana?fref=nf
Twitter https://twitter.com/eBayESP
Spanish (Mexico & Latin America)
Facebook (Mexico) https://www.facebook.com/eBayGlobalMX?ref=ts&fref=ts
Facebook (Latin America) https://www.facebook.com/eBayLatAm/
Twitter https://twitter.com/ebay_Mexico
German (Germany & Austria)
Facebook (Germany) https://www.facebook.com/ebay.de
Facebook (Austria) https://www.facebook.com/eBayAustria?fref=ts
Twitter https://twitter.com/eBayDE
03-15-2019 08:48 AM
I will take your advice and I will contact Ebay....I don't believe it's as simple as all that though. I have looked for the member they say I am linked to and cannot see any sign of him or her. Also, My wife has since checked her account and the exact same thing is going on with her account. Same message etc....
I will post when I find out what's going on. Thank you for your reply....
03-15-2019 09:40 AM
All right...hopefully found a solution here and I'm keeping my fingers crossed it doesn't get worse!
Just got off the phone with Ebay personnel....she quite literally could not tell me what is or was going on, just told me that was because everything was or is proprietary. But from the gist of it and reading between the lines best as I could, it seems that someone did attempt to hack in to my account, and somehow or another they did the same with my wife's account, but Ebay programs detected whoever or whatever it was and they immediately put restrictions on both of our accounts, lowering selling limits, which in turn triggered what I could do which was quite literally nothing until I called Ebay and made sure they knew this has nothing to do with me.
The odd thing was I was asked several times if I knew anyone from certain area's of the US and I did not but it appeared as though the track they were on was that someone I knew or know had some certain access that they should not have been able to have. But that's not even remotely possible because I won't even write down my own passwords for fear someone might take advantage, even though no one could possibly access that info.
So I was told to change all our passwords, truthfully, that makes me even more nervous because going back 20 years in the early days of Ebay, I did have my id stolen by someone who had planted a keystroke virus on my computer. I swear I don't know how the world functions on and with computers. I keep updated virus software and I'd suggest everyone else do the same. I'm going to go run a scan now! It's constantly running in the background but it'll make me feel better!
Thank you for your help dollybeauty!
03-15-2019 09:47 AM
Thank you for letting us know the results of your call!