10-25-2022 07:44 AM
While typing in information to the different data fields on the new listing tool, the fields are sometimes erasing what you typed, or in some cases all of the fields are just disappearing. I then have to go back and revise the item to enter the information. But even then, sometimes everything disappears again.
Is anybody else having this problem???
10-25-2022 09:18 AM - edited 10-25-2022 09:20 AM
Some fields are dependent upon other fields and will be initialized (cleared) when another root selection is made. Can you be more specific about which fields disappear, or perhaps provide a screenshot?
Another example that I have noticed is that, when a page is slow to load, some field data that is hand-entered during that transition will be cleared when page-loading is completed and the fields are initialized. Initializing fields is a common programming technique in preparation for new data, or prior to populating the page with saved data.
If you see the problem regularly, give the page time to fully load and then see if subsequently-entered data disappears, and report on that aspect as well.
10-25-2022 09:26 AM
If the Custom Label (SKU) is specifically disappearing, I have tested that myself. It won't stick in the new listing tool unless you do one to 3 things:
1) Open the title settings after entering the SKU, or,
2) Open the title settings and enter the SKU on the overlay, or,
3) Preview the listing.
Any of those three events will save that field; whereas, saving for later or publishing will not.