eBay

professorav8r · ‎02-10-2025

Like the title says, I am getting constant "Error Pages" as shown below, and it's been going on for quite a few weeks (since at least the middle of December):

This occurs using Chrome or Edge, and seems to happen in waves, where links will work correctly... until they don't... and when they don't, it takes a while before the error pages get bashful and hide (upwards of 10 minutes this last go around).

As you can see in the screenshot above, only the top portion of the page where the ad is supposed to be received the error. I also get error pages when I click on a link in my trading card collection; when I attempt to create a listing from my collection; and even when I attempt to preview a listing prior to making it live. I have tried everything to remedy the issue to no avail -- cleared cookies/history/restarted the page, etc., all without success.

I'm also getting what appears to be JS errors as shown above when trying to load pages from my collection to create a listing.

The times I see it not happening? During the transaction process when money is exchanging hands... those pages always seem to render without error. Coincidence? Something to think about.

This issue is beyond frustrating needless to say. If anyone has any suggestions on how to remedy this I'm all ears... ehrm, make that eyes! Thanks so much!

eburtonlab · ‎02-10-2025

Are you using a VPN or a hotspot?

There was a problem a few weeks back where many sellers ran into odd error messages like that when trying to list -- or when including multiple pictures at once -- that seemed to involve either VPNs or network connections with very high latency times.

One such thread:

https://community.ebay.com/t5/Selling/eBay-Listing-Tool-almost-impossible-to-use-with-VPN/m-p/345006...

professorav8r · ‎02-11-2025

Good morning & thanks for the reply! I hadn't been using a VPN, and Speedtest.net shows a latency of ~37ms up & down. That said, just for giggles I tried the same actions using a VPN, and wouldn't you know it... the problem disappeared! Strange that it's the opposite of the issue you linked (I guess stranger things have happened).

I'll keep running with a VPN engaged and I'll check back in if I run into the error page(s) again!

Cheers!

eburtonlab · ‎02-11-2025

That latency does not seem excessive, but perhaps there was something else with your particular network connection that was causing an issue that switching to the VPN bypassed.