Checkout Problem

[phoenixmiko]

I tried to pay for a Buy It Now item but it didn't work. My bank account and PayPal balance have sufficient funds.

I tried using my bank card, PayPal, adding the item to the basket, using  different browsers, using different devices, refreshing the page and logging out and logging back in. I also tried contacting PayPal and Ebay customer services via telephone but they are closed due to the COVID19 outbreak. 

No matter what I do, I always get these messages:

1. We can't process your payment. Please select a different payment method or check your payment details including your billing address.

2. Sorry, this payment option isn't available. Here are your options:

• Select a different payment option.
• Contact PayPal customer service to resolve this issue.

3. Sorry, we can't process your payment. Here are your options:

• Use a different credit or debit card.
• Pay with a PayPal account.

Can anyone please help? The seller is a UK one and does not seem to be new, with 82 feedbacks. 

[eburtonlab]

@phoenixmiko 

I notice you are registered in the UK, and attempting to buy from a UK seller, but currently you are signed in to the US ebay.com site.

Have you tried making the purchase at ebay.co.uk?

How much feedback does the seller have as a seller? If the seller is new to selling, they may not have set up their account properly yet. It might be worth checking to see if you can purchase from a different seller.

[chenderson17]

I’m having the same issue with a seller here in the USA. It won’t let me purchase the item just gives me the message “We can't process your payment. Please select a different payment method or check your payment details including your billing address.” but when I go to my PayPal credit account it shows all these transactions of me trying to buy it but never goes through as a purchase on eBay.

[jpe-1642]

Same thing here. USA buyer trying to buy from US seller.

[mn-auctions]

same problem here and even when i tried to switch to bank rather than credit card, it still failed

[wag-9154]

I am having the same issue. Did you find a resolve that you can help me with?

[suzlou80]

I've been having this same issue for 3 days. Went to Amazon and brought stuff there instead. I was hoping to support Ebay's small businesses but the payment site is so annoying. Don't know when it's going to be fixed and don't know where to call for live assistance.