Captcha Problem during checkout

[bb77123n]

I started having a captcha loop problem during the checkout starting about a week ago. It will keep looping and never ends. I have to complete the checkout using another browser or have to change to another wifi. Does eBay know when this will be resolved? Is this a common problem right now?

[eburtonlab]

Repeated Captcha requests or failures might be a sign that your browser is having problems saving cookies properly, or else a sign of a network issue. Using a VPN or a hotspot, or certain kinds of privacy software might also cause some issues.

Make sure your browser is up-to-date and has JavaScript enabled (and not blocked) and that cookies are not being blocked:

https://www.whatismybrowser.com/

Try using a different browser or a private or incognito browser window and see if you run into the same Captcha issues. If not, try manually erasing just your eBay cookies manually in your original browser.

Try an alternative link to sign in to rule out an issue with a particular link:

https://signin.ebay.com/ws/eBayISAPI.dll

If you are using a mobile browser, try changing to a different browser mode: mobile, classic or desktop. Try a desktop browser or a mobile browser in desktop mode.

Or try using the eBay app.

If you contact eBay directly, mention ALERT15299 to have your account added to the open ticket.

[bb77123n]

I have erased the history and cache in the original browser and still the problem continues. This captcha problem started about 1 week ago for me. This is the 3rd time the past 10 days. The first two times it occurred, i used another browser to complete the purchase. After using the new browser to complete the purchase, the captcha problem would resolution by itself on the original browser ( didn't require captcha pop up ) . However today there is not a way to resolve the captcha problem on the original browser. I contacted eBay and added my account to : ALERT15299