Cannot Combine Orders...

[tarotfindsandmore]

Or manually add tracking for a combined order.  The system will not allow two items shipping to the same address but ordered several minutes apart to be combined (the buttons are greyed out). 

I am also unable to manually add the tracking info to the order/item for the second item in the package.  When I try, I get a message stating the number has already been used.  This was the workaround provided by customer service so this needs to be addressed ASAP.

  

[participatrophy]

Sounds like buyer may have checked out as a guest. Gotta ship separately, no real way around it as far as I know.

@tarotfindsandmore 

[tarotfindsandmore]

That's incorrect.  It's a known issue and a ticket has already been created.  I've posted here in the event that others having the same issue will see it's a glitch.  

[participatrophy]

Ah. Good to know. Hope you're able to get it sorted.

[kensgiftshop]

If it's two different orders, it should be shipped that way.

There could be a reason they did two different orders.