Cancelled item not removed from orders awaiting shipment

[sonofagun231]

Buyer requested cancellation of item which has been done - in fact I got message from eBay saying cancellation is complete AND THERE IS NOTHING MORE I NEED TO DO yet after several days, the item is still in my orders waiting shipment (even with free shipping which wasn't in the listing!).    I can't delete it from there and I certainly don't want to be charged for a delayed shipment of an item that's been cancelled!  

[myhomeschooldelights]

@sonofagun231 

I have a similar situation that I don't know how to deal with.  I had a buyer who ordered 2 items and before paying, requested that both be cancelled, which was done without incident.   BUT as of the day that cancellation occurred, my Seller Hub overview says I have two orders that I can combine shipping on.  If I click on it it says I have no orders to combine.  But I don't know how to get it off SH Overview page.  It's been 3 weeks.