cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't find my Sent Messages folder

There is a new interface for Messages.  It only shows the Inbox.  I can not find any way to look at my Sent messages. Very frustrating.

Message 1 of 4
latest reply
3 REPLIES 3

Can't find my Sent Messages folder

For now you can opt out of the new message format - click that link.

 

A separate sent folder does not exist in the new format.

 

When you switch back, fill out the comments prompt.

Message 2 of 4
latest reply

Can't find my Sent Messages folder

@iliumv 

 

Believe me, I feel your pain -- I despise that new format!

 

At the lower right of that new screen, you will be find a link to change back to the old format.

 

Click on that -- and complain!

Message 3 of 4
latest reply

Can't find my Sent Messages folder

This is very frustrating for us too.  Ever since this new interface was rolled out, it's been difficult getting used to it.  I spent several minutes one day on the mobile app just trying to find Messages in the menus.  It was a small envelope icon on the top right!  Weird.  Anyway, we sent a message to a Seller, and we cannot find a Sent folder to reference this message.  There's NO way we would go back to Classic, because we insist on all messages being in the SMS format for easy conversation.  

 

Update: it looks like the reason we didn't see a message thread in the new interface is because that Seller we sent a message to ridiculously does NOT accept eBay messages!  We didn't know that was the reason at first though, because eBay merely presented a pop-up error stating "something went wrong, try again" (which doesn't imply a seller refuses messages... it seems more like a system glitch).  Anyway, as long as the seller accepts messages, the SMS style messaging thread should show up in the new interface.

Message 4 of 4
latest reply