12-10-2020 03:59 PM
H there,
I'm hoping you can help me out. I've gone back and forth with both ebay and paypal and they can't seem to help me.
When I try to create a label I get this error " Something went wrong and we were not able to generate the label."
It shows that Paypal is my select method of payment and there is money in the account.
I unlinked my ebay account and relinked it to create an ebay inc. billing agreement, but it doesn't show a "shipping agreement"
Is there something I've missed to create the shipping agreement?
I've had this account for years without issue and all of a sudden this popped up a few weeks ago and I can't get any traction to fix it.
Please help!
12-10-2020 07:06 PM
You can create USPS labels on PayPal.
12-12-2020 11:13 AM
The lables need to be created through ebay. Paypal is not an option unfortunately.
12-12-2020 01:54 PM
You need to unlink and relink the shipping payment option, which is different from the ebay account payment link. Do this from a PC, not the mobile app, and see if it fixes your problem:
Log into your Paypal account and go to your Account Settings>>Money, banks and cards>Automatic Payments. Click on Set Automatic Payments.
Then in My pre-approved payments, select eBay Inc Shipping, and CANCEL
Next time you create a shipping label, it will ask to log into your Paypal account for the label payment.