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Bulk label tool 'forgets' inputs

I switched to using the bulk label tool last year and it has been a big time saver. However, on at least 10 different occasions, the tool has errored out and told me that it was unable to get a quote for the order (in all red text), then when I go to buy/print postage it takes it's time before telling me there was a problem and I would need to try again. Well, no big deal except that the 20 packages that I had meticulously filled in with weight and dimensions are now back to where they started.  Then I've got to go back and weigh/measure each package again. Is there a way to have the numbers "stick" when I enter them, or am I doomed to failure 'till my time here is done????

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