Bug related to answering a question

[lindenfigures]

One of my listings is in limbo. There is a stale question more than 90 days old, The selling portal has replaced the edit link with a "respond to questions" link. When I go to that target screen the screen reads "the quesion you are trying to answer is either invalid or older than 90 days". So I can't answer or delete the question and I can't properly manage the listing, for example to end it and repost.  (I tried going to it via the revise listing link but that screen does not have the ability to end the listing as far as I can see.)

The link to the listing is https://www.ebay.com/itm/185939470832

The item number is: 185939470832

Thanks for any help...

[ferncliff-39 · Accepted solution]

@lindenfigures 

I have the same problem with the "respond to questions" link blocking the other options.

Click the box to the left of that Item on your Active Listings page, then scroll up to the bubbles at the top of the list and click the Actions down arrow - there should be an End Listing option there.

[lindenfigures]

ferncliff,

Thanks for your reply. As it happens the item sold, but I will keep this in mind if it happens again.

Wes

[ferncliff-39]

@lindenfigures   Got it. Congrats on the sale!

[ferncliff-39]

@lindenfigures 

fyi - eBay just added an "Edit" drop down below the "Respond to questions" link, so it can be marked as 'answered' right there.  I sent them a complaint about that, and (surprisingly) they fixed it right away.

[lindenfigures]

Wow! I will mark my calendar! Thanks for the  heads-up.