eBay is not here. This is a user forum for buyers and sellers to ask and answer questions, to share tips and best practices, and to post about problems and potential workarounds. eBay folks may be reading here but they rarely respond except to make announcements or answer specific policy questions.
For help with app issues, you may want to provide some more details of what problems you are experiencing and post those on one of the app boards:
https://community.ebay.com/t5/iOS-App/bd-p/iosapp
https://community.ebay.com/t5/Android-App/bd-p/androidapp
Posts on the app boards, unlike posts on this particular board, are regularly read and responded to by eBay folks who can answer app questions and pass along constructive criticism to the appropriate developers.
