I am selling a product with a private UPC Code for almost 4 years with over 290 reviews/rating. Only my product has this particular code. Reviews took me 4 years to earn. They were all disappeared after I updated the quantity last week.
I called Customer services twice, and they were clueless. They never called back. I found a seller with the same exact problem under the ebay discussion "eBay Reviews Dissapearing / Gone Missing"
https://community.ebay.co.uk/t5/Business-Seller-Board/eBay-Reviews-Dissapearing-Gone-Missing/td-p/55...
He (Lupo-Store) lost almost all his reviews on 50 listings. I emailed him, and he told me to talk to dedicated support immediately. Only upper technical support can understand the situation.
Apparently other sellers used my private UPC code to either gain acess to my reviews and sell a different product.
I am panicking at the moment. I have 1000s of inventory coming in. Without my reviews, I can lose my entire business.
I just upgraded to Anchor Subscription so I can talk to dedicated support. I recieved a message saying that I can now access dedicated support, but I didn't find any number or email . HELP!
